Seriously???
During the bad storms last weekend, our landline went out. I sent a trouble ticket the next morning via the tubes. They called me Sunday morning (what?) to come out and look at it, but the guy got stopped at the distribution box before he got to my house. Surprise surprise, that's where the problem was. The repair garauntee was moved from 8pm Tuesday to 8pm Wednesday. Well, the wife called and it finally got fixed at 11:40am Friday. I called AT&T customer service to try and get a 25% reduction in my bill. I FINALLY get through to a customer service rep. To get there, i had to enter my phone number in the phone. The lady proceeds to ask my phone number(2st time), name and last 4 of my SSN. She then tells me she needs to transfer me to repair to get this taken care of. Before she transfers me, she tries to upsell me on some long distance plan for $10/month, pass. Then, she tries to upsell me on one that costs $30/month...what? yeah, give me the more expensive one. that's what i was looking for.
Repair has one of those damn automated voice recognition menus, where you have to say what you want, it doesn't understand you, and you repeat it, it does understand, but asks to verify that's what you said, you say yes, and it doesn't understand that, etc. It also asks me to put in my phone number (3rd time) At one point, it says if you want to speak to an agent, say "Agent". After fighting with the thing for five minutes, I tell it I want an agent, and it puts me on hold for 5 more minutes.
the agent answers the phone, and asks my number (4th time) , name and SSN. i'm real frustrated. he looks at my "file" for a minute, and tells me he's going to have to transfer me to repair to get this resolved...
what
the
fuck?
I'm at a loss for words...I stammer about how they already did that, and it sent me back to him, and then I hung up and blogged this blog. It's worth $5 to not have to go back and forth between repair and customer service eleventy times in a row.
Update! I called back, entered my number, told the lady my number again, and she tried to transfer me to repair AGAIN. I told her no, i just wanted her to take money off my bill. I ended up getting a whopping $1.92 taken off my bill...well worth the hassle and 5 years taken off my life from my head wanting to explode.
Repair has one of those damn automated voice recognition menus, where you have to say what you want, it doesn't understand you, and you repeat it, it does understand, but asks to verify that's what you said, you say yes, and it doesn't understand that, etc. It also asks me to put in my phone number (3rd time) At one point, it says if you want to speak to an agent, say "Agent". After fighting with the thing for five minutes, I tell it I want an agent, and it puts me on hold for 5 more minutes.
the agent answers the phone, and asks my number (4th time) , name and SSN. i'm real frustrated. he looks at my "file" for a minute, and tells me he's going to have to transfer me to repair to get this resolved...
what
the
fuck?
I'm at a loss for words...I stammer about how they already did that, and it sent me back to him, and then I hung up and blogged this blog. It's worth $5 to not have to go back and forth between repair and customer service eleventy times in a row.
Update! I called back, entered my number, told the lady my number again, and she tried to transfer me to repair AGAIN. I told her no, i just wanted her to take money off my bill. I ended up getting a whopping $1.92 taken off my bill...well worth the hassle and 5 years taken off my life from my head wanting to explode.
posted by ScubaSteve at
11:53 AM
2 Comments:
Ditch that landline posthaste! I haven't had one since 2002 (excepting a brief stint where the womang worked from home and her job required her to have one).
I would, but the landline gives the wife a warm fuzzy. Cell phone reception isn't exactly top notch in BFI
Post a Comment
<< Home